East Massage

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Privacy Policy

Last updated – 2 April 2026

At East Massage, we recognize that your privacy is of utmost importance. We are dedicated to maintaining the confidentiality and security of your personal information, and we strive to foster a relationship of trust with every client.

This privacy policy (Privacy Policy’) outlines in detail how we collect, use, disclose, and protect your information when you engage with our clinic to obtain our services

1. Collection of personal information

1.1   When you book an appointment or visit our clinic for massage therapy, we may collect a range of personal information necessary to provide you with safe, effective, and personalized care. This information can include, but is not limited to;

  1. your full name and contact details (such as phone number, email address, and postal address);
  2. date of birth and gender (where relevant for treatment);
  3. medical history, including any relevant conditions, allergies, or medications;
  4. payment information and billing details;
  5. records of your appointments and treatments received.

 

1.2   We collect this information directly from you, either in person, over the phone, via email, or through our online booking system.

2. Use of information

2.1    Your personal information is primarily used to ensure we can provide the highest standard of massage therapy and wellness services tailored to your needs. Specifically, we use your information for the following purposes;

  1. scheduling and managing appointments efficiently;
  2. delivering appropriate and safe massage treatments;
  3. communicating with you regarding your appointments, treatment plans, or follow-up care;
  4. processing payments and issuing invoices;
  5. complying with legal, regulatory, and professional obligations.

3. Disclosure of information

3.1   Your privacy is a priority, and we do not share your personal information with third parties unless it is required by law or you have provided explicit consent.

3.2   In all cases, we ensure that only the minimum necessary information is disclosed and that your confidentiality is strictly maintained.

4. Security

4.1   To safeguard your information, East Massage employs robust security protocols, we ensure that;

  1. all records are stored securely electronically
  2. access to all records is restricted to authorized team members only
  3. routinely review our procedures to prevent unauthorized access, loss, misuse, or alteration of your personal information.

5. How long will we keep your personal information?

5.1   We will only retain your personal information for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal information for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

5.2   After an appropriate retention period, we will take steps required by the applicable privacy laws to destroy or permanently de-identify your personal information.

5.3   If you wish to have your Personal Information destroyed or de-identified, please let us know and we will take steps to do so (unless we need to keep it for legal, auditing or internal risk management reasons, or as otherwise required or permitted by law).

6. Direct marketing

6.1    In compliance with the applicable privacy laws, we may use your Personal Information to provide you with direct marketing materials if you consent to receive direct marketing materials, if we have an existing relationship with you or if you would reasonably expect us to send you direct marketing materials. 

7. Access and correction

7.1    You have the right to review your personal information held by our clinic and request corrections if you believe that any details are incomplete or inaccurate. We encourage you to contact us directly if you wish to access your records or update your information. We commit to responding promptly and efficiently to all such requests.

8. Website terms of use

8.1    This Privacy Policy governs how we use, collect or disclose personal information provided on our website. By using the website, you agree to the terms and conditions contained in this Privacy Policy.

9. Contact Us

9.1   If you have questions, concerns, relating to privacy of your personal information please feel free to contact East Massage at

East Massage

Shop 151, 400 Narre Warren Cranbourne Road

Narre Warren South, Vic, 3805

Phone: 9704 9810

Email: eastmassage2025@hotmail.com

 

We regularly review and update our Privacy Policy to remain compliant with relevant laws and best practices.

We thank you for your trust and look forward to providing you with safe and respectful care.